First, read Chapter 7 in The Essential Workplace Conflict Handbook

 

First, read Chapter 7 in The Essential Workplace Conflict Handbook and Fishbone (Ishikawa) Diagram. Additionally, refer to the IMPROVE Supplementary Document. Next, in your initial post, address the following:

  • How has your completion of the Ishikawa diagram assisted your understanding of the root causes and ultimate effects of the conflict?
  • What viable solutions can you recommend to improve the situation?
  • What are the essential steps you would need to take to separate the people from the problem in your organization’s conflict?
  • How will you apply your understanding of cause and effect to the conflict in your organization or the Garden Depot?

In responding to your peers, provide constructive criticism of their Ishikawa diagrams, with particular attention to the relationships between cause and effect and proposed solutions.

Use specific examples from your own organizational conflict or the Garden Depot case study in your initial posts and your responses to other students’ posts.

To complete this assignment, review the Discussion Rubric document.

Rubrics 

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